1 . Privacy Policy
We are committed to protecting your personal information and handling it with transparency, care, and respect for your rights. This policy explains what data we collect, why we collect it, and how it is managed
1.1 Information We Collect
Depending on how you interact with our website and services, we may collect:
• Contact details — name, email address, phone number, and mailing address
• Account credentials — usernames and encrypted passwords
• Payment information — processed securely via certified payment providers
• Usage data — pages visited, time spent, browser type, and device information
• Communications — messages, support tickets, and feedback you submit
1.2 How We Use Your Data
Your information is used solely for the purposes listed below. We do not sell personal data to third parties.
• Delivering and improving our products and services
• Processing transactions and sending related communications
• Responding to customer support enquiries
• Complying with legal and regulatory obligations
• Analysing trends to enhance website performance and user experience
1.3 Cookies
Our website uses cookies — small text files stored on your device — to remember your preferences, maintain session security, and gather anonymised analytics. You can manage or disable cookies at any time through your browser settings. Note that disabling certain cookies may affect website functionality.
1.4 Data Security
We apply industry-standard safeguards to protect your information, including TLS encryption in transit, hashed password storage, firewalls, and role-based access controls. Access to personal data is restricted to authorised personnel only.
1.5 Third-Party Sharing
We may share information with trusted service providers (e.g. payment processors, analytics platforms, cloud hosting) under strict contractual data protection obligations. We may also disclose data when required by law or a valid legal process.
1.6 Data Retention
Personal data is retained only as long as necessary to fulfil the purpose for which it was collected, or as required by law. Once no longer needed, data is securely deleted or anonymised.
1.7 Your Rights
You have the right to access, correct, or request deletion of your personal data. To exercise any of these rights, please contact us using the details provided at the end of this document. We will respond within 30 days.